What products do you use?
La Piña Lash Studios sources our products from Canadian suppliers like Lash Line!
We only use synthetic eyelash extensions.
La Piña Lash Studio does not carry real mink fur lashes as we choose not to be complicit in the fur industry. Mink lash extensions can also cause instances of allergic reactions to those with fur/animal sensitivities, whereas lash extension provide a more consistent and quality lash experience than real fur.
What forms of payment do you accept?
La Piña Lash Studio accepts cash payment, Mastercard, Visa and Debit.
Gift cards are available for purchase in studio. Please note that gift cards may not be used towards services provided by Norika Daito as she operate’s independently of La Pina Lash Studio.
We do not offer refunds for our services. Please ensure you have read our FAQ page prior to your appointment to ensure we are the right fit for your lash needs.
When redeeming a promo, discount or gift card please verify who your provider is prior to booking. La Pina Lash Studio is not responsible for services provided by independent providers.
What is your cancellation policy?
La Pina Lash Studio requires that all clients provide a minimum 24-hours notice to cancel, reschedule or adjust the time of their scheduled appointment.
You may cancel your appointment by calling or texting 604-314-6720, emailing hello@lapinalashes.com or using the online booking system.
If you are running late for your appointment, please text/call 604-314-6720 at least 5 minutes prior to your appointment time to notify your technician. La Pina Lash Studio is able to accomodate late clients up to 15 minutes after their appointment time was scheduled to start.
If you are 20 minutes late to your appointment and have not reached out to La Pina Lash Studio or replied to La Pina Lash Studio's texts or calls the appointment will be cancelled and a 100% no-show fee will be applied to the appointment.
If you cancel within 24-hours of the appointment time, a 50% cancellation fee will apply. No exceptions.
By booking an appointment with La Pina Lash Studio you are agreeing to the 24-hour cancellation policy. Clients who late cancel an appointment or no-show will receive an invoice for the cancellation fee that may be paid via e-transfer or credit card.
What certifications do you have?
Lexi is certified in Russian Volume lash extension by Eye Design New York (2014), Borboleta (2017), and Revolashion (2018). Lexi completed training provided by a Vancouver based lash extension studio in 2010 for classic eyelash extensions.
Norika is certified by Borboleta Beauty, LashBoxLA and Glitz Lash Studio.
Nicole is currently completing an apprenticeship program under Lexi. Nicole has completed Lash Line’s Lash Lift Course and Retention Masterclass.
Avoid soaking your lashes for 24 hours. No saunas, hot yoga, crazy work-out sessions or break-ups. Keeping your lashes dry for 24 hours will ensure that the adhesive cures properly.
Brush through your lashes gently with the mascara wand given to you at your appointment to straighten out if needed. Start from the middle of the lashes to the tip, do not start at the base of the lashes as you might snag the extensions.
Cleanse your lash line daily to avoid bacterial build up. Use a q-tip and oil free makeup remover, or a gentle lash shampoo and warm water.
Avoid oil products on and around the lashes. This includes cream shadows and oil-based makeup removers. Oil will break down the adhesive and cause the extensions to fall out faster.
Absolutely no mascara over the extensions. Mascara contains oils, which break down the adhesive. Additionally, mascara negatively impacts the look of volume lashes by collapsing the fans.
Other eye makeup is okay (as long as it's oil free!) but be gentle when removing your makeup. The more wear and tear on the extensions, the sooner you will need to come in for your fill.
What is the aftercare for the eyelash extensions?
What is the aftercare for a lash lift?
Easy peasy lemon squeezy! Think we’re kidding?
Keep them dry for 24 hours. That’s it. Afterwards, live your life as you please.
Client’s must wait 6-8 weeks before their next appointment.
Please arrive no earlier than 5 minutes prior to your appointment. The door will be locked to the studio. We will come to the door to open and let you in within 5 minutes prior to the appointment or at the appointment time.
Your lash artist will take before and after photos. Please be aware that this is to track the health of your natural lashes and the look created with the extensions. By booking an appointment and completing our waiver in store you consent to the photos of your lashes being used on our website, or any other promotional platform. If you are concerned for your privacy please have a conversation with your lash artist and accommodations and exceptions can be made.
You will be consulted on the shape, curl, and fullness of your service. Please note that with classic lashes we may only attach 1:1, if you are looking to get more volume out of your set we suggest looking into one of our Russian Volume services as we are able to provide more coverage with that technique.
Please notify your lash artist of absolutely any sensitivities, allergies or irritants. We do have a comprehensive intake form, but please ensure you notify us of any other contraindications.
La Piña Lash Studio uses lengths are 1mm-2mm longer than the natural lash. The longest length that we carry in the studio is 15mm long. We pride ourselves in prioritizing the health of the natural lashes. This means that we will not accommodate requests to go longer than 2mm than the natural lash. Excess weight on the natural lash can cause long term damage, and we believe in sustainable lashes.
During the service we use the following products:
Eyelash shampoo to cleanse the natural lashes
Undereye gel pads
Medical tape: including 3M Micropore Tape, Nexcare Sensitive Tape or Silicone Tape
Cyanoacrylate based adhesive
Please ensure you have thoroughly reviewed our portfolio as it is an accurate representation of our work. Your lashes will be tailored to your natural lashes and desired look, within our style and policies. If you are coming in with photos of any other artists work please be aware that we may not be able to create that look due to differing techniques, products and policies.
What should I expect at my appointment?
How do I remove the lashes?
Eyelash extensions typically all fall out with the natural hair cycle in approximately 6-8 weeks or sooner.
There is no tried and true home removal method - though ask us and we’d be happy to give you tips and tricks on how to expedite the process!
Your best bet if needing your lashes off is to book a removal service. You can book that HERE.
We are no longer requiring clients wear masks in studio. if your individual lash artist requests you wear a mask, one will be provided for you and we kindly ask that you comply with the wishes of your artist.
No friends, family or guests at your appointment please.
We do not have blankets available. Please dress comfortably and you may bring your own blanket if you so choose. The beds have a memory foam topper and under the knee pillows for your comfort.
You may bring headphones to your appointment and load up a couple podcasts, playlists or audiobooks so that we may minimize conversation and speaking if you prefer a quiet and restful appointment. even without headphones you may request a quiet appointment and we are happy to accommodate.
Do not enter the premises if any of the following applies:
You have any of the following symptoms currently or in the last 10 days:
• Fever
• Chills
• New or worsening cough
• Shortness of breath
• New muscle aches or headache
• Sore throat
• Are a close contact of someone who has tested positive with Covid-19, the flu etc.